Frequently Asked Questions
About The Recall
What is the issue?
In these vehicles, the propellant in the driver and/or passenger frontal air bag inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.
Has Mazda had any accidents, injuries, or deaths reported as a result of this condition?
Mazda is aware of several individuals who have been injured as a result of this condition in Mazda vehicles.
I was in an accident and my air bag didn’t deploy; is this related to the recall?
No. The criterion for the air bag deployment does not change. The air bags are designed to deploy in only certain types of collisions as explained in the Owner’s Manual.
My air bag light is on; is this related to the recall?
No, the air bag indicator light does not alert you of this condition. If your air bag indicator light comes on, please bring your vehicle to an authorized Mazda Dealer for diagnosis.
I am afraid to drive my vehicle.
Based on independent investigations and NHTSA’s independent expert, NHTSA has concluded that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety until they reach a certain level of propellant degradation. NHTSA and Takata are prioritizing the expanded inflator recalls based on when involved inflators are more likely to pose an unreasonable risk to safety, considering time, temperature, and environmental moisture, which depends on a vehicle’s location (see map below).
What part of the air bag is being replaced?
Only the air bag inflator is under recall, and the replacement part addresses the original safety concerns from the recall.
How do I get my vehicle repaired? How much will the repair cost?
A Mazda Dealer will replace the affected air bag inflator and remedy the issue free of charge. Please schedule an appointment with your nearest authorized Mazda Dealer for parts reservation and repair.
My air bag has been repaired in the past; will I need to get it repaired again? Will Mazda reimburse me for this?
If you had an interim air bag inflator installed under any Takata safety recall, you will need to bring your vehicle to an authorized Mazda Dealer for the permanent repair, which will be done free of charge. In order ensure you have the latest air bag inflator installed, it is best to bring your vehicle to an authorized Mazda Dealer.
How do I schedule a repair appointment? How long will the repair take?
We understand your time is valuable. Scheduling an appointment ahead of time with an authorized Mazda Dealer will allow an opportunity to reserve the necessary replacement part for your vehicle and help minimize your wait time and inconvenience. A new air bag inflator will take approximately one hour to install.
Are parts currently available?
Mazda is continuously working with the supplier to ensure that sufficient replacement parts are available for affected vehicles. Please use the VIN search function above to check your recall status:
- A “Recall Incomplete” status means a replacement part is available for your vehicle. Please schedule an appointment with an authorized Mazda Dealer for parts reservation and repair.
- A “Recall Incomplete Remedy Not Yet Available” status means a replacement part is not yet available for your vehicle, please continue to check back as well as look for further communications from Mazda concerning parts availability. You can also register on mazdarecallinfo.com to receive recall notices via email for your specific Mazda vehicle.
- A “Repair Completed” status means your recall has been completed. However, please continue to utilize the VIN search function above to keep current on recalls for your vehicle.
How will the dealer repair the vehicle?
Dealers will install a new frontal air bag inflator containing a desiccant material that helps limit moisture absorption by the inflator’s propellant material.
I already had my air bag inflator replaced. Will I get another recall notice?
If you had an interim air bag inflator repair performed, the new inflator will not experience propellant degradation for at least six years (see propellant degradation time by Zone below). Before that time, you will receive another notice by first class mail from Mazda to bring in your vehicle for the permanent remedy inflator. In order to ensure you have the latest air bag inflator installed, please contact an authorized Mazda Dealer.
I was in an accident and my air bag didn’t deploy. Could this be related?
No. The criterion for air bag deployment does not change. As explained in the Owner’s Manual, the air bags are designed to deploy in only certain types of collisions.
Does this apply to all the air bags in my vehicle?
This recall applies only to certain driver and/or passenger frontal air bags on the affected vehicles.
I already paid for air bag replacement on my vehicle. Will Mazda reimburse me for this?
Since this concern is only present in the event of an air bag deployment, reimbursement for air bag replacement repairs will not be offered.
What actions has Mazda taken to communicate to affected customers?
Your safety is very important to us and it is our mission to actively communicate all information related to the recall to our customers. If your vehicle is involved in any safety recall, a letter detailing the recall will be sent to you from Mazda by USPS First Class Mail.
When will Mazda begin the owner notification?
Owner notification for phase 1 began in July 2016. Replacement parts will be available according to the following schedule.
1) 2011 MY and older vehicles in Zone A
2) 2008 MY and older vehicles in Zone B
3) 2004 MY and older vehicles in Zone C
IMPORTANT NOTE: Certain vehicles in Zones B and C are not included in this first phase of the expansion, based on NHTSA’s schedule requirements. They will eventually be included in later phases as follows:
The map below indicates the states in each Zone.
- States with high temperature cycling and humidity (includes Puerto Rico, Guam, and Saipan). Time in service until significant propellant degradation may occur is projected at between 6-9 years.
- States that have moderate temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.
- States with lower temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 15-20 years.
NHTSA has structured this expansion with 5 phases and 3 geographic zones, based on temperature and absolute humidity factors in each Zone, and analysis of expected rate of inflator degradation. Time, temperature, and humidity have been found by NHTSA and independent investigations to contribute to significant propellant degradation, which can lead to high risk of inflator rupture.
How can I get more information regarding the recall?
If you have any questions regarding this recall, our Customer Experience Center Representatives are here to help Monday-Friday, 5:00 a.m. to 6:00 p.m., Pacific Time; Saturday 7:00 a.m. to 3:00 p.m., Pacific Time.
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If chat is currently unavailable, you may also contact us by e-mail
or call (800) 222-5500, option #6.
More information regarding the recall can be obtained from the National Highway Traffic Safety Administration (NHTSA) by visiting http://www.safercar.gov
. If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify NHTSA at 1200 New Jersey Ave., SE., Washington, DC 20590; or, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153).